If you have other burning questions we weren't able to address here, feel free to contact us at firstname.lastname@example.org
We provide the option to checkout as a guest. However, we recommend signing up in order to enjoy the benefits we offer!
Yes! We do welcome affiliate opportunities. If you are interested, please email us at email@example.com for more details.
Orders & Shipping
We currently offer shipping to the following countries:
Singapore, Malaysia (3-5 business days) - Complimentary Shipping
Hong Kong (5-7 business days) - USD5.00
United Kingdom (5-14 business days) - USD5.00
China, Taiwan, Brunei, Indonesia, Myanmar, Philippines, Thailand, Macau, Vietnam, Cambodia, India (5-10 business days) - USD8.00
Australia, New Zealand, United States, Brazil, Canada (5-14 business days) - USD12.00
Italy, France, Germany, Spain, Netherlands, Slovenia (5-14 business days) - USD15.00
Drop us an email at firstname.lastname@example.org if your country is not on the list! We will try to work something out for you.
You will receive a shipping confirmation email from us with a tracking link when your order is dispatched.
Do reach out to us at email@example.com within 24 hours of your purchase. We will try our best to assist you as long as your item has not been dispatched.
Please note that your order may be subjected to additional charges if you would like us to deliver to a different country.
Unfortunately, cancellations cannot be made once your order has been confirmed. However, if you are still unhappy with your purchase, we recommend returning your item(s) for a refund (store credit) and placing a new order for a different product.
We are really sorry you received an incorrect/faulty item! :(
Please contact us at firstname.lastname@example.org within 30 days from the delivery date with the following info:
- Your order number
- The product name of the incorrect/faulty item
- Photo of the incorrect/faulty item
Returns & Exchanges
We offer a 14-day returns policy from the date of delivery. To be eligible for a return, please ensure that all items are unworn, undamaged and unused, with all tags intact and the original packaging (garment bag) included. Any returns that do not comply with our policy will not be accepted.
Once we receive and validate your return, you will be issued a Store Credit equivalent to the purchase price of the returned item(s). You will be informed of your refund via email confirmation once your return is processed (within 14 business days from when we receive it).
Please note that we do not provide cash refunds for any returns.
We are sorry to hear that you are unhappy with your purchase!
For returns, please contact us at email@example.com with the subject ‘Returns’ and include the following information:
Our team will get back to you with the return instructions within 3 business days.
Please note that we are not able to cover the cost of return postage unless the item is incorrect/faulty.
We do not accept exchanges at the moment. However, we recommend returning your item(s) for a refund (store credit) and placing a new order for a different product.
The currency displayed is determined by your location and is for reference purposes only. All orders will be charged in US Dollar (USD).
Currently, we only accept Credit Cards and PayPal .
Do note that we are trying our best to include as many payment methods as possible, so feel free to let us know your preferred payment methods at firstname.lastname@example.org! :)
Fit & Sizing
We know how tricky it can be trying to find the perfect fit so we are always here for you!
Click on the Size Chart button on each product page for measurements. If you are still unsure, feel free to contact us at email@example.com or WhatsApp us at +6012 594 1968. Our team will help you pick the perfect size.