General

If you have other burning questions we weren't able to address here, feel free to contact us at hello@earthkind.co

Do I need an account to shop?

We provide the option to checkout as a guest. However, we recommend signing up in order to enjoy the benefits we offer!

DO YOU OFFER AFFILIATE OPPORTUNITIES?

Yes! We do welcome affiliate opportunities. If you are interested, please email us at collabs@earthkind.co for more details.

Orders & Shipping

DO YOU SHIP TO MY COUNTRY?

We currently offer shipping to the following countries:

Singapore, Malaysia (3-5 business days) - Complimentary Shipping

Hong Kong (5-7 business days) - USD5.00

China, Taiwan, Brunei, Indonesia, Myanmar, Philippines, Thailand, Macau, Vietnam, Cambodia, India (7-14 business days) - USD10.00

Australia, New Zealand, Russia, Italy, France, Germany, Spain, United Kingdom, Brazil, Canada, United States (7-14 business days) - USD20.00

Drop us an email at hello@earthkind.co if your country is not on the list! We will try to work something out for you.

HOW DO I TRACK MY ORDER STATUS?

You will receive a shipping confirmation email from us with a tracking link when your order is dispatched. 

CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?

Do reach out to us at orders@earthkind.co within 24 hours of your purchase. We will try our best to assist you as long as your item has not been dispatched.

Please note that your order may be subjected to additional charges if you would like us to deliver to a different country.

CAN I CANCEL MY ORDER?

Unfortunately, cancellations cannot be made once your order has been confirmed. However, if you are still unhappy with your purchase, we recommend returning your item(s) for a refund (store credit) and placing a new order for a different product. 

I RECEIVED AN INCORRECT/FAULTY ITEM, WHAT DO I DO?

We are really sorry you received an incorrect/faulty item! :(

Please contact us at orders@earthkind.co within 30 days from the delivery date with the following info:

- Your order number

- The product name of the incorrect/faulty item 

- Photo of the incorrect/faulty item

Returns & Exchanges

WHAT IS YOUR RETURN POLICY?

We offer a 14-day returns policy from the date of delivery. To be eligible for a return, please ensure that all items are unworn, undamaged and unused, with all tags intact and the original packaging (garment bag) included. Any returns that do not comply with our policy will not be accepted. 

Once we receive and validate your return, you will be issued a Store Credit equivalent to the purchase price of the returned item(s). You will be informed of your refund via email confirmation once your return is processed (within 14 business days from when we receive it).

Please note that we do not provide cash refunds for any returns. 

HOW DO I RETURN MY ORDER?

We are sorry to hear that you are unhappy with your purchase!

For returns, please contact us at orders@earthkind.co with the subject ‘Returns’ and include the following information:

Our team will get back to you with the return instructions within 3 business days. 


Please note that we are not able to cover the cost of return postage unless the item is incorrect/faulty.

CAN I EXCHANGE AN ITEM?

We do not accept exchanges at the moment. However, we recommend returning your item(s) for a refund (store credit) and placing a new order for a different product. 

Payments

WHAT CURRENCY WILL I PAY IN?

The currency displayed is determined by your location and is for reference purposes only.  All  orders will be charged in US Dollar (USD).

WHAT PAYMENT METHODS DO YOU ACCEPT?

Currently, we only accept Credit Cards and PayPal .  

Do note that we are trying our best to include as many payment methods as possible, so feel free to let us know your preferred payment methods at hello@earthkind.co! :)

Fit & Sizing

WHAT SIZE AM I?

We know how tricky it can be trying to find the perfect fit so we are always here for you!

Click on the Size Chart button on each product page for measurements. If you are still unsure, feel free to contact us at hello@earthkind.co or WhatsApp us at +6012 594 1968. Our team will help you pick the perfect size.